why we say asterCC solutions could work with all kinds of asterisk based...
asterCC package provides a call center solution and a billing solution for asterisk, the most important feature is, asterCC could work with all asterisk based solutions and no need do any modification...
View Articleasterisk channels
astercc daemons are licensed by asterisk simultaneous channels, so how could we know the channel’s number of the asterisk server? outbount: 1 call, 1 channel callback: 1 call, 2 channels queue: 1 call,...
View Articlehow to upgrade astercc
1.upgrade database unzip the package u could see folder “sql” where we put all database files, in asterCC 0.X it would looks like: astercc0.1b-0.1.sql astercc0.1-0.11.sql astercc0.11-0.12b.sql...
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set the special dialplan work with campaign callerid
when you set a callerid for a campaign in astercrm, maybe you could find that the campaign callerid is not only show in customer’s phone , but also in agent’s phone. Now let’s fix this poplem together...
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cant login queue via agent interface
you’d like to check campaign config, make sure you put correct context in Queue Content, this value should reach your agent device, like from-internal or from-queue
View ArticleHow to use backup.sh to backup your databases and directorys
There is a backup script in astercc scripts directory, you can use it to make a sechduled backup mission for your databases and directorys. First you should make a directory for backup , I make it to...
View ArticleHow to restore astercc from backup
If you bakcups the astercc database, code dirctoys and asterisk etc by backup.sh, you would get backup files as following: ./dir_backup ./dir_backup/localsave...
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how to use processdata.pl to check duplicate data for astercc database
There is a perl script named processdata.pl in astercc scripts directory, you can use it to check duuplicate or truncate for your astercc database. First, need to configure astercc.conf about tow...
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asterisk,g729,codec,g723,call center
add g729 codec support 1. download the codec so file based your CPU, the linux command is for 32bit linux wget http://asterisk.hosting.lv/bin162/codec_g729-ast16-icc-glibc-pentium4.so for 64bit linux...
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How to Implement After Call Survey for Agent
In asterCC system,there is a default IVR of after call survey for agent,but that’s a Chinese version,so we should create a new one to implement the survey function. Upload Announcements We need upload...
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