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how to update asterCC license for your asterisk

By default, astercc providers you 5 free simultaneous channels license, you can purchase more if need. First, edit /opt/asterisk/scripts/astercc/astercc.conf which is in same folder with astercc...

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why we say asterCC solutions could work with all kinds of asterisk based...

asterCC package provides a call center solution and a billing solution for asterisk, the most important feature is, asterCC could work with all asterisk based solutions and no need do any modification...

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asterisk channels

astercc daemons are licensed by asterisk simultaneous channels, so how could we know the channel’s number of the asterisk server? outbount: 1 call, 1 channel callback: 1 call, 2 channels queue: 1 call,...

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how to upgrade astercc

1.upgrade database unzip the package u could see folder “sql” where we put all database files, in asterCC 0.X it would looks like: astercc0.1b-0.1.sql astercc0.1-0.11.sql astercc0.11-0.12b.sql...

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set the special dialplan work with campaign callerid

when you set a callerid for a campaign in astercrm, maybe you could find that the campaign callerid is not only show in customer’s phone , but also in agent’s phone. Now let’s fix this poplem together...

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cant login queue via agent interface

you’d like to check campaign config, make sure you put correct context in Queue Content, this value should reach your agent device, like from-internal or from-queue

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How to use backup.sh to backup your databases and directorys

There is a backup script in astercc scripts directory, you can use it to make a sechduled backup mission for your databases and directorys. First you should make a directory for backup , I make it to...

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How to restore astercc from backup

If  you bakcups the astercc database, code dirctoys and asterisk etc by backup.sh, you would get backup files as following: ./dir_backup ./dir_backup/localsave...

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how to use processdata.pl to check duplicate data for astercc database

There is a perl script named processdata.pl in astercc scripts directory, you can use it to check duuplicate or truncate for your astercc database. First, need to configure astercc.conf about tow...

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asterisk,g729,codec,g723,call center

add g729 codec support 1. download the codec so file based your CPU, the linux command is for 32bit linux wget http://asterisk.hosting.lv/bin162/codec_g729-ast16-icc-glibc-pentium4.so for 64bit linux...

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How to Implement After Call Survey for Agent

In asterCC system,there is a default IVR of after call survey for agent,but that’s a Chinese version,so we should create a new one to implement the survey function. Upload Announcements We need upload...

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